Today, nothing has changed. If your organization can do it faster-better-cheaper than your competitor, then you have created a competitive differentiator. And in today’s hyper-information age, your organization needs to improve the flow of knowledge, information and data across the organization, and ultimately onto your internal and external customers. All of your digital transformation projects should have a common convergence to give your customer a quick, accurate answer, allowing your customer to be more productive — because of your organization.
No matter what your job function is, or your teams’ function, you will be introduced to elements of this book, which improve the flow of knowledge, information and data. It doesn’t make a difference on the underlying disciplines and methods you are using (Agile, Lean/Six Sigma,BPR, Project Management/PMP/PMI, Change Management/PROSCI/LeMarsh, Design Thinking, Risk Mgmt, DAMA DMBOK, Knowledge-Centered Service, ITIL, etc…), The effectiveness of each method relies on the simple formula of ingesting information, transforming information by using your team’s specific talent, skills and knowledge, and then providing an output. It is that simple [Ingest-Transform-Output]. And if your team does it more effectively, they provide a better product or service to your customer.
This books does not replace those underlying disciplines or methodologies. Instead, it provides you with tools and approaches to improve upon what you already have. It helps you achieve results, while you build to longer-term goals. You will be introduced to “Operationalizing” your environment through the common-sense Digital-Flow Parameters. Keep in mind, this is not a quick fix book. You will need to put some effort forward, but you can make significant improvements, and create quick wins. More importantly, this book helps you “turn the battleship” by appealing to individuals at all levels – at their level. From leadership to front-line employees. Each individual is part of a larger eco-system, or part of your organization’s brain. “Turning the battleship” enables your organization to achieve higher productivity and success, better customer experience and greater profits.
… and some organizations will achieve a shift in culture and a true transformation.
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